Week 2: Topic 1

Topic 2: Social Listening

• Comcast 
• Comcast provides tv services and "high speed" internet. 

"Dear @comcast it's 2016! WTF are you thinking with implementing a data cap? As an internet content creator, you're going to kill my business"

"extremely frustated with @comcastcares @comcast @XFINITY made several calls to fix issues with my Cable Internet and the issue was not fixed"

"How does @comcast call me and still keep me on hold for 20 minutes before hanging up on me???" 

Those are some of the lovely tweets I found very quickly about Comcast.

• I only chose Comcast because I had tweeted about them when I first moved here and had to go a month without cable tv or internet because of their awful service techs, poor communication and lack of knowledge of anything to do with their company! It was awful, but after I had tweeted about them, I got a direct message from Comcast telling me to give my contact info so they could contact me and figure out a solution. They called and nothing really got resolved, but hey at least they made an effort right? If I was their brand manager, I would definitely hire more qualified people and not to be rude, but people who actually speak & understand english in the customer service department would be nice!